{"id":25962,"date":"2023-10-11T15:52:06","date_gmt":"2023-10-11T13:52:06","guid":{"rendered":"https:\/\/hyraw.com\/\/service-client\/"},"modified":"2025-03-07T12:59:35","modified_gmt":"2025-03-07T11:59:35","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/hyraw.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<section class=\"hyraw-form-informations\">\n            <h1 class=\"titre\">\n            Customer service\n        <\/h1>\n        <div class=\"hyraw-form-informations-container direction-row\">\n        <div class=\"hyraw-form-informations-content\">\n                                                <p class=\"paragraphe\">\n                        Our team will be happy to answer your questions by telephone on 04 91 89 86 10, Monday to Friday, 10am to 4pm.  \r\nor by e-mail to: sav@hyraw.com\n                    <\/p>\n                                                                <div class=\"links-container d-flex flex-column gap-4\">\n                        <p class=\"paragraphe_link\">\n                            If you have any questions, please consult our FAQ section.\n                        <\/p>\n                        <div class=\"align-items-center gap-3 links grid-4\">\n                                                            <a href=\"https:\/\/hyraw.com\/faq\/#commande\" class=\"btn-gold\" target=\"\">\n                                    Control\n                                <\/a>\n                                                            <a href=\"https:\/\/hyraw.com\/faq\/#compte\" class=\"btn-gold\" target=\"_blank\">\n                                    Account\n                                <\/a>\n                                                            <a href=\"https:\/\/hyraw.com\/faq\/#paiement\" class=\"btn-gold\" target=\"_blank\">\n                                    Payment\n                                <\/a>\n                                                            <a href=\"https:\/\/hyraw.com\/faq\/#livraison\" class=\"btn-gold\" target=\"\">\n                                    Delivery\n                                <\/a>\n                                                    <\/div>\n                    <\/div>\n                                    <\/div>\n        <div class=\"hyraw-form-informations-form\">\n            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f26267-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"26267\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25962#wpcf7-f26267-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"26267\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f26267-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"d-flex gap-2\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lastname*\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Firstname*\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"tel\" name=\"tel\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"status\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"status\"><option value=\"\">Order tracking<\/option><option value=\"Delivery\/Delivery\">Delivery\/Delivery<\/option><option value=\"Payment\">Payment<\/option><option value=\"Return\">Return<\/option><option value=\"Order received\">Order received<\/option><option value=\"Fidelity\">Fidelity<\/option><option value=\"Other question\">Other question<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"10\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"message\"><\/textarea><\/span>\n<\/p>\n<p><div id=\"mfcf7_zl_multifilecontainer\"><span class=\"mfcf7-zl-multiline-sample\" style=\"display:none\"><p class=\"wpcf7-form-control-wrap fichiers\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile wpcf7-validates-as-required mulitple-file\" multiple=\"multiple\" value=\"Select Files\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"fichiers[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/p><\/span><\/div><span class=\"wpcf7-form-control-wrap zl-form-control-wrap fichiers\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile wpcf7-validates-as-required mulitple-file\" multiple=\"multiple\" value=\"Select Files\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"fichiers[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/span><p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"fichiers-zl-mfcf7-upld-btn\"><input type=\"button\" name=\"fichiers-zl-mfcf7-upld-btn\" class=\"button button-primary qbutton\" id=\"mfcf7_zl_add_file\" value=\"Select Files\"><\/span><\/label><\/p>\n<\/p>\n<div class=\"obligatoire\">\n\t<p>(*) Required fields\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"terms\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"terms[]\" value=\"I accept the Privacy Policy\" \/><span class=\"wpcf7-list-item-label\">I accept the Privacy Policy<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p>\n<p><span class=\"text_under_form\"> In accordance with the Data Protection Act of 06\/01\/78, the information collected via this form may give rise to the exercise of a right of access, modification, rectification and deletion online in the &#8216;Change my settings&#8217; section. <\/span>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25962","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/comments?post=25962"}],"version-history":[{"count":1,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25962\/revisions"}],"predecessor-version":[{"id":30881,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25962\/revisions\/30881"}],"wp:attachment":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/media?parent=25962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}