{"id":25959,"date":"2023-12-08T11:46:59","date_gmt":"2023-12-08T10:46:59","guid":{"rendered":"https:\/\/hyraw.com\/\/echanges-retours\/"},"modified":"2025-03-04T11:54:34","modified_gmt":"2025-03-04T10:54:34","slug":"echanges-retours","status":"publish","type":"page","link":"https:\/\/hyraw.com\/en\/echanges-retours\/","title":{"rendered":"Exchanges &amp; Returns"},"content":{"rendered":"<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/<br \/>.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h1>Exchanges &amp; Returns<\/h1>\n<p>CASE N\u00b01<\/p>\n<h2>YOU MADE A MISTAKE WHEN ORDERING<\/h2>\n<p>A mistake in the choice or size of a product ?<\/p>\n<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/<br \/>.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\n<p>In this case, the return shipping costs remain your responsibility.<\/p>\n<p><strong>Send us the goods only by COLISIMO SUIVI post, including :<\/strong><\/p>\n<ul>\n<li>A copy of your original invoice<\/li>\n<li>A full explanation of your return on plain paper with your choice for payment of return costs :\n<ul>\n<li><strong><em>Choice 1<\/em><\/strong> &#8220;I authorize Hyraw design to debit 6 euros from the bank card used for the initial order&#8221;.<\/li>\n<li><strong><em>Choice 2<\/em><\/strong> &#8220;I send 6 euros by Paypal to the address : <a href=\"mailto:contact@hyraw.com\">contact@hyraw.com<\/a>&#8220;.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><em>Return adress :\u2028<\/em><\/strong><\/p>\n<p><strong>HYRAW DESIGN<\/strong><br \/>\n<strong>ZAC des Pi\u00e9lettes &#8211; 221 Chemin de la Cride<\/strong><br \/>\n<strong>CS 90003 &#8211; 13 740 Le Rove Cedex &#8211; France<\/strong><\/p>\n<p><strong>Attention : les retours via Chronopost ne sont pas accept\u00e9s.<\/strong><\/p>\n<p>CASE N\u00b02<\/p>\n<h2>You have a problem with your order<\/h2>\n<p>An error in preparation, a forgotten or damaged item?<\/p>\n<p>In this case, HYRAW.COM will cover your return costs as well as the reshipping costs.<\/p>\n<p>You just need to contact our after-sales service to report the anomaly :<\/p>\n<ul>\n<li>either by e-mail to <a href=\"mailto:sav@hyraw.com\">sav@hyraw.com<\/a><\/li>\n<li>either by telephone at au 04 91 89 86 10<\/li>\n<\/ul>\n<p>CASE N\u00b03<\/p>\n<h2>You change your mind<\/h2>\n<p>The item you ordered ultimately does not suit you and you would like a refund ?<\/p>\n<p>Your right of withdrawal allows you to return your order to us within 14 days of receiving it at home or collecting the package.<\/p>\n<p><strong>Sends us the goods only by COLISSIMO SUIVI post.<\/strong><strong><br \/>\n<\/strong><\/p>\n<p><strong>Please note : returns by Chronopost are not accepted<\/strong><\/p>\n<p>The item(s) must be returned in new condition, in their original packaging, accompanied by the invoice and a letter expressly stating the wish to be reimbursed, to the following address :<\/p>\n<p><strong>HYRAW DESIGN<\/strong><br \/>\n<strong>ZAC des Pi\u00e9lettes \u2013 221 Chemin de la Cride.<\/strong><br \/>\n<strong>CS 90003 \u2013 13 740 Le Rove Cedex \u2013 France<\/strong><\/p>\n<p>Les frais de retour seront \u00e0 la charge de l\u2019exp\u00e9diteur.<\/p>\n<p>The returned item(s) will be refunded to the customer by the payment method used at the time of purchase (CB or Paypal), or in the form of a voucher valid only on our site, within a maximum of 30 days from their receipt by HYRAW. Please note: only the product(s) are refundable, the shipping costs remain due and therefore non-refundable.<em><br \/>\n<\/em><\/p>\n<p>The processing time for exchanges and returns is approximately 2 to 4 working days for mainland France, 4 to 6 working days for Europe or Switzerland, 10 to 15 working days for the French overseas departments and territories, 10 to 15 working days for international shipping upon receipt of the returned or exchanged products.<\/p>\n<p>In accordance with the general terms and conditions of sale, only items returned in their original packaging will be accepted.<\/p>\n<p>Consequently, returns of damaged, washed and\/or worn products will be refused.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exchanges &amp; Returns CASE N\u00b01 YOU MADE A MISTAKE WHEN ORDERING A mistake in the choice or size of a product ? In this case, the return shipping costs remain your responsibility. Send us the goods only by COLISIMO SUIVI post, including : A copy of your original invoice A full explanation of your return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25959","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/comments?post=25959"}],"version-history":[{"count":7,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25959\/revisions"}],"predecessor-version":[{"id":27017,"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/pages\/25959\/revisions\/27017"}],"wp:attachment":[{"href":"https:\/\/hyraw.com\/en\/wp-json\/wp\/v2\/media?parent=25959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}